How to Use

• Select engineer status from dropdown (Available/Out)
• Enter case numbers in the input field
• Click Submit or press Enter to assign cases
• Last 5 cases are displayed for each engineer

Features

• Automatic assignment rotation based on availability
• Separate queues for General, LAS, and T3 engineers
• Real-time backlog tracking
• Data auto-refreshes every 30 seconds

Understanding Backlog

• The backlog number shows how many cases have been assigned to each engineer using this tool
• It helps track workload distribution across the team

Skip Credits (General Engineers Only)

• Click the ticket type button to toggle between "General" and "Customer"
• General tickets (green) follow normal rotation
• Customer tickets (orange) award 1 skip credit (max 5)
• Skip credits let you skip your turn in rotation
• Using a skip moves you to the back of the rotation
• LAS engineers are not affected by skip credits

Tips

• Engineers marked as "Out" won't receive new assignments
• The "Next" indicators show upcoming assignments
• Click Refresh to manually update data
• The ticket type button resets to "General" after each submission